Privacy Policy

This Privacy Policy explains how Carroo handles information submitted through this website and its online booking service.

1. Information we collect

• Name and mobile number.
• Car make/model.
• Selected cleaning plan, preferred date and time.
• Service address and landmark.
• Optional GPS coordinates when you choose “Get My Location”.
• Additional information you voluntarily enter in the booking form.

2. Why we use this information

We use booking information to receive, schedule, confirm, provide and track your car-cleaning service, communicate with you about the booking, and maintain service records.

3. Location information

GPS is optional. If you use the location button, your browser may provide latitude and longitude. Carroo uses this information to help the service team reach the location you selected. You can instead enter your address manually.

4. Sharing

We do not sell your personal information. Information may be shared with Carroo staff or service providers only where reasonably necessary to operate, schedule, communicate about, or support the booked service, or where required by law.

5. Retention and security

We keep booking information only for as long as reasonably necessary for service operations, records, dispute handling, legal obligations, or other legitimate purposes. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

6. Your choices

You may contact Carroo to ask about personal information associated with your booking or request correction or deletion where applicable. Where consent is the basis for processing, applicable law provides rights concerning withdrawal of consent.

7. Children

The service is intended for customers who can legally enter into service arrangements. We do not knowingly seek unnecessary personal information from children.

8. Changes

We may update this policy when our services, technology, or legal requirements change. The updated version will be posted on this page.