Terms & Conditions

These Terms & Conditions apply to bookings made through the Carroo website for doorstep car-cleaning services.

1. Booking

A booking request is not necessarily a confirmed appointment until Carroo confirms availability. Customers must provide accurate contact and location details.

2. Plans and prices

The website displays the currently offered service plans and prices. The selected plan and applicable price are shown during booking. Any additional work or charge should be communicated before it is performed.

3. Service location

The customer must provide safe and reasonably accessible access to the vehicle at the booked location. Parking, building access, society restrictions, or unsafe conditions may affect the service.

4. Timing

Service times are requested time slots and may be affected by traffic, weather, previous bookings, access restrictions, or operational conditions. Carroo may contact the customer if a schedule needs to be adjusted.

5. Cancellation and rescheduling

Customers should contact Carroo as early as possible if they need to cancel or reschedule. Any applicable cancellation or rescheduling charge will be communicated before it is applied.

6. Vehicle condition

The customer should disclose known delicate surfaces, aftermarket modifications, existing damage, or special cleaning requirements. Cleaning results can vary according to vehicle condition, material, stains, age and previous treatment.

7. Customer responsibility

Customers should remove valuables and personal belongings from the vehicle before service. Carroo is not responsible for items left unattended in the vehicle except to the extent required by applicable law.

8. Complaints

For a service complaint, contact Carroo promptly with your booking ID and details of the issue so that it can be reviewed.